Cancel Your Order Before Payment
If the order has not been completed, we will not process the order and pay for any cost, the order is invalid.
Cancel Your Order in 24hours After Payment
If you have placed the order on our website, but you want to cancel your order, please contact us within 24 hours from placing the order on our website. And then, we will help you to cancel your order and full refund to you. Meanwhile, we will not charge any cost for this.
Cancel Your Order before Shipping.
We process your order after 24 hours from placing the order on our website, and make the costume. However, if you need to want to cancel the order at this time, we can meet your requirements. But, we will charge 1/3 cost of costume, and we will refund you 2/3 cost of costume and shipping cost, under the principle of fair and just.
Cancel Your Order after Shipping.
Once your package has been shipped out, we can’t help you to cancel your order, and we can just deal with your order according to our return and exchange policy, please refer to our return and exchange policy to know about specific information.